Contact us

We're an independent New Zealand service. Email us and we'll reply within two working days.

Questions and help

Stuck on a step, or not sure which category something belongs in? Tell us the organisation and financial year, and what you're seeing.

Email us a question

Feedback and ideas

Something confusing, broken, or missing? We read every message and use it to decide what to improve next.

Send feedback

Refunds and billing

Paid but couldn't get a report that's right? Ask for a refund within 30 days of paying.

Request a refund

How refunds work

If the service can't produce a report that reconciles to your bank balances because of a fault in the service, contact us within 30 days of paying. We'll either fix the problem or refund you. See section 5 of the terms of service.

To help us find your payment, include:

the organisation's name and the financial year
the email address on your Stripe receipt, and the date you paid
what went wrong, with a screenshot if you can

Please don't email us passwords, card numbers or bank login details. We'll never ask for them.